About the position
Kellermeyer Bergensons Services (KBS) is seeking a full-time Strategic Accounts Manager (SAM) with a focus on cleaning protocols in healthcare settings. This remote role requires 50% national travel, and candidates must reside near an airport. The SAM will work closely with the Director of Strategic Accounts to ensure the success of strategic accounts, which involves building and maintaining professional relationships with key personnel in assigned customer accounts. The position is ideal for individuals who thrive in fast-paced environments and enjoy creating policies and standards that enhance operational efficiency. The Healthcare SAM will be responsible for meeting assigned sales quotas and profitability expectations for their accounts, either independently or in collaboration with the Sales team. They will engage with various departments, including field operations, customer service, finance, and accounting, to deliver exceptional service and drive growth. A critical aspect of the role includes conducting Quarterly Business Reviews (QBR) with each assigned customer to assess their needs and performance data continuously. The SAM will lead solution development efforts to address customer needs effectively while ensuring that all necessary company personnel are involved in the process. Additionally, the SAM will provide strategic guidance in planning and executing environmental services operations, ensuring high cleanliness and infection control standards. They will implement and monitor quality control programs to adhere to cleaning standards and develop protocols and procedures for environmental services in compliance with OSHA regulations and industry best practices. This role is pivotal in maintaining KBS's commitment to delivering clean and healthy operations in healthcare environments.
Responsibilities
- Act as senior point of contact with healthcare customers and establish productive, professional relationships with key personnel in assigned customer accounts.
- Meet assigned sales quota and expectations for profitability for assigned accounts, independently or in partnership with the Sales team.
- Work with and through the company SAM program leadership, field operations, customer service, finance, accounting, and sales teams to deliver service and growth.
- Conduct Quarterly Business Review (QBR) process with each assigned customer.
- Proactively assess, clarify, and validate customer needs and related performance data on an ongoing basis, and communicate trends, opportunities, and progress.
- Lead solution development efforts that best address customer needs, while coordinating the involvement of all necessary company personnel.
- Provide strategic guidance in planning and executing environmental services operations to ensure a consistently high cleanliness and infection control standard.
- Implement and monitor appropriate quality control program to ensure adherence to cleaning standards.
- Develop and implement protocols and procedures for environmental services in accordance with OSHA regulations and industry best practices.
Requirements
- 5+ years of Environmental Services background
- Understanding of compliance and standards in regard to the cleaning of medical/hospital environments
- Familiar with infectious disease protocols, hazardous waste, and CVS guidelines
- Account management and sales experience
- Certified Healthcare Environmental Services Professional (CHESP) is preferred
- Ability to implement and monitor appropriate quality control program to ensure adherence to cleaning standards
- Ability to be fully compliant with Joint Commissions standards and other local, state, and federal agencies.
Benefits
- Medical, prescription drugs, dental, vision insurance
- Paid Time Off
- Life Insurance
- Supplemental Health Insurance (E.G., Accident)
- 401k plan with a match
- Perkspot Discount Program - discounts on travel, gyms, cell phones, restaurants, auto, apparel & electronics
