About the position
As a Client Associate/Registered Client Associate at RBC Wealth Management, you will play a vital role in supporting financial advisors and clients within our branch. This position is designed for individuals who are committed to embracing RBC's core values and inclusive culture. You will become a trusted resource for both clients and advisors, utilizing your administrative and operational skills to help manage and grow the business effectively. Your responsibilities will include demonstrating a client-first approach while adhering to compliance standards, researching and resolving client issues, onboarding new accounts, processing and maintaining account records, implementing technology changes, and preparing correspondence in a fast-paced, professional, and collaborative environment. In this role, you will build and maintain professional relationships with clients by assisting them with their inquiries and addressing account-related questions. You will take the initiative to handle account inquiries and customer needs, escalating issues to financial advisors when necessary. Compliance is a critical aspect of this position, and you will be responsible for obtaining and maintaining appropriate account documentation while communicating with clients about any items needed. Additionally, you will facilitate the transfer of funds and securities, complete trades in client accounts, and process checks, wires, and ACH transactions in a timely manner. Maintaining confidentiality in accordance with RBC's Code of Conduct is paramount. At RBC Wealth Management, we prioritize your career progression. We offer training, development, and learning resources to help you grow your career in a way that matters to you. You will have the opportunity to work in a dynamic, collaborative, and high-performing team, where you can make a difference and have a lasting impact on our clients and communities. We also provide flexible work/life balance options and opportunities to take on progressively greater accountabilities, ensuring that you can thrive in your role.
Responsibilities
- Build and maintain professional relationships with clients by assisting them and answering account questions.
- Take initiative to handle account inquiries and customer needs and escalate to financial advisors when appropriate.
- Adhere to compliance standards by obtaining and maintaining appropriate account documentation and communicate with clients about items needed.
- Facilitate the transfer of funds and securities, complete trades in client accounts, and process checks, wires and ACH's in a timely manner.
- Maintain confidentiality in accordance with RBC's Code of Conduct.
Requirements
- Bachelor's degree or job-related experience
- Strong soft skills including verbal and written communication, people, organizational, and client service skills
- Attention to detail coupled with the mindset of how you can make advisors more efficient and effective
- Series 7 and 66 (or 63/65) licenses or the willingness to get licensed within 12 months of hire
- Ability to adapt to a rapidly changing business and technology environment.
Nice-to-haves
- Current FINRA registrations
- Financial services experience
Benefits
- A comprehensive Total Rewards Program including bonuses and flexible benefits
- Competitive compensation
- Commissions and stock where applicable
- Leaders who support your development through coaching and managing opportunities
- Ability to make a difference and lasting impact
- Work in a dynamic, collaborative, progressive, and high-performing team
- Flexible work/life balance options
- Opportunities to do challenging work
- Opportunities to take on progressively greater accountabilities
- Access to a variety of job opportunities across business.
