Client Implementation Manager

About the position

The Client Implementation Manager is responsible for managing all aspects of new customer Implementations on KPA's core Environment Health and Safety, Finance and Insurance, and Human Resources products, including initial site setup, project planning with the customer and training of the customer administration and supervisory staff. In addition to their primary duties, the Client Implementation Manager will also work with KPA’s Client Success team to ensure strong client relations and increased client satisfaction throughout the client life cycle.

Responsibilities

• Perform setup and configuration of KPA client sites from a technical and operational perspective.
• Project manage the delivery of clients into onboarding production.
• Working with clients to understand their requirements in products and services.
• Identify and determine any implementation risks that exist and a path to solution.
• Provide configuration and integration guidance to new clients as part of training and onboarding.
• Creatively resolve implementation issues and client problems using existing platform functionality.
• Build rapport and trust with clients to ensure an exceptional onboarding experience.
• Influence decision makers to clear project issues and roadblocks.
• Educate client administrators on how to setup and use KPA’s products to best fulfill the client needs.
• Drive completion of projects based on established timelines.
• Assist Product and Content teams with troubleshooting and feedback to larger systematic issues.
• Assist other members of the Client Success team when necessary to further KPA’s strategic goals.
• Ensure a smooth hand off to clients after a successful implementation.

Requirements

• Minimum of 2 years in a customer-facing role
• Bachelor’s Degree or equivalent experience required.
• Basic understanding of Microsoft Office Suite, including MSWord, PowerPoint, Excel, and Outlook.
• Experience with Salesforce is a plus.

Benefits

• Annual base salary range between $65-75k
• Bonus potential up to 7.5%