Client Portfolio Sales Consultant | BMW Westlake

Rusnak - Thousand Oaks, CA

Full-time - Mid Level

Thousand Oaks, CA

Heavy and Civil Engineering Construction

About the position

The Client Portfolio Sales Consultant at BMW Westlake RUSNAK is responsible for managing client portfolios and providing dedicated sales representation to current and former clients, as well as their referrals. This role focuses on selling new and pre-owned vehicles, achieving sales goals, and enhancing customer loyalty through exceptional service and personalized experiences. The consultant will work closely with management to develop strategies for client engagement and satisfaction, ensuring a high level of service throughout the sales process.

Responsibilities

• Builds, manages, and develops the sales portfolio by providing an enhanced, personalized customer experience.
• Consistently meets or exceeds sales objectives and manages client portfolios effectively.
• Implements strategies to strengthen client relationships and achieve increased client satisfaction.
• Develops, implements, monitors, and adjusts sales goals with sales management to achieve personal and company sales objectives.
• Proactively works with sales management to develop action plans to correct performance and meet sales goals.
• Sells, leases, and delivers a pre-agreed upon minimum amount of vehicles.
• Assists clients in selecting vehicles by understanding their needs and expectations.
• Ensures all closed deals are forwarded to the Finance and Insurance Manager with properly completed paperwork.
• Delivers vehicles to clients and ensures they understand the vehicle's features and warranty.
• Follows up on all post-delivery items to ensure continued client satisfaction.

Requirements

• Minimum of 5 years in a Sales Consultant position or similar roles in the automotive industry.
• High School Diploma or GED equivalent.
• Excellent interpersonal and customer service skills.
• Strong verbal and written communication skills, bilingual in English and Mandarin/Cantonese is an asset.
• Current California Driver License with a satisfactory driving record.
• Current California Sales License.

Nice-to-haves

• Bilingual in Mandarin and Cantonese
• Experience in luxury automotive sales

Benefits

• Paid holidays
• Health insurance
• Dental insurance
• 401(k)
• Flexible spending account
• Paid time off
• Parental leave
• Employee assistance program
• Vision insurance
• Referral program
• Paid sick time