Client Relationship Manager

About the position

The Client Manager role at Aflac involves managing complex broker cases and ensuring the health of assigned accounts. This position requires strong project management skills, effective communication, and the ability to develop relationships with clients and brokers. The role is pivotal in delivering high-quality service and support to clients, ensuring smooth post-sale activities, and driving customer satisfaction.

Responsibilities

• Manage and drive implementation and relationships for complex broker cases.
• Monitor account health and identify risks and barriers.
• Develop and maintain written records regarding administrative support of accounts.
• Gather enrollment requirements from career associates, brokers, and clients.
• Analyze problems and develop solutions to ensure service effectiveness.
• Provide dedicated support for assigned accounts with timely reporting and enrollment solutions.
• Develop and maintain account profiles and coordinate ongoing administrative services.
• Analyze and execute change requests during the implementation phase.
• Partner with integration teams to coordinate technology implementation for data exchange.
• Stay abreast of industry best practices and proactively identify new service requirements.

Requirements

• Bachelor's Degree in a related field.
• 5 - 6 years of job-related experience.
• 2 years experience as a Client Manager or Account Relations Manager, or equivalent external experience.

Nice-to-haves

• Two years insurance, healthcare, and/or financial industry experience.
• Experience in client services, sales support, or processing group enrollments.

Benefits

• Medical, dental, and vision coverage.
• Prescription drug coverage.
• Health care flexible spending account.
• Dependent care flexible spending account.
• Aflac supplemental policies at no cost to employee.
• 401(k) plans.
• Annual bonuses.
• Opportunity to purchase company stock.
• 11 paid holidays.
• Up to 20 days PTO for any reason.