VCA Animal Hospitals-posted about 1 year ago
$37,440 - $41,600/Yr
Full-time • Entry Level
Kaneohe, HI
Professional, Scientific, and Technical Services

The Client Service Representative at VCA Kaneohe Animal Hospital plays a crucial role in providing compassionate first contact to pet parents and ensuring a positive experience for clients. This full-time position involves various customer service functions, including greeting visitors, scheduling appointments, and managing electronic medical records, all while maintaining a clean and welcoming environment for both clients and their pets.

  • Greeting visitors and ensuring clients waiting in the lobby are monitored to limit wait times.
  • Answering telephones and providing customer service functions.
  • Scheduling and confirming appointments for clients.
  • Placing outbound calls for follow-ups and reaching out to prospective clients.
  • Presenting and explaining fees, including processing payments.
  • Recommending, selecting, and obtaining products and services, including prescriptions.
  • Answering questions regarding products and services, educating clients on general animal husbandry and non-medical pet care.
  • Managing electronic medical records, charts, reports, and correspondence.
  • Maintaining the hospital environment, including removal of animal waste and ensuring cleanliness inside and outside.
  • Entry-level position with a focus on customer service and communication skills.
  • Experience in a veterinary or medical environment is a plus.
  • Health insurance
  • Dental insurance
  • 401(k)
  • Vision insurance
  • Paid vacation/sick days
  • Generous employee pet discounts
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