Client Services Manager

BAYADA Home Health Care • Arden Hills, MN

430d

About The Position

The Client Services Manager at BAYADA Home Health Care is responsible for overseeing the coordination of client services and ensuring high-quality home care delivery. This role involves managing a caseload, addressing emergent scheduling issues, and building strong relationships with clients, employees, and community organizations. The position is integral to providing compassionate and reliable care in a dynamic and supportive environment.

Requirements

• Bachelor's degree preferred
• Prior knowledge of/experience with pediatrics and skilled nursing preferred
• Prior medical office or home care experience preferred
• Prior supervisory experience a plus
• Demonstrated record of successfully taking on increased responsibility (goal achievement)
• Ambition to grow and advance beyond current position
• Strong computer skills required (electronic medical record)
• Excellent communication and interpersonal skills

Responsibilities

• Provide superior customer service and quality home care
• Manage coordination of client services and emergent scheduling issues
• Manage your Client Services Manager caseload while proactively growing it
• Build lasting relationships with clients, employees, referral sources, payors, and community organizations
• Develop strong, communicative relationships with the team
• Maintain effective fiscal management of your caseload by monitoring metrics
• Partner with Clinical Managers to provide supervision and support to licensed field employees

Benefits

• Paid holidays
• Vacation and sick leave
• Vision, dental, and medical health plans
• Employer paid life insurance
• 401k with company match
• Direct deposit
• Employee assistance program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Ambulatory Health Care Services
• Education Level: Bachelor's degree
• Number of Employees: 1,001-5,000 employees