Client Services Specialist

About the position

The ideal candidate will play a pivotal role in onboarding and offboarding properties within our property management portfolio. The Client Services Specialist will collaborate with various stakeholders to ensure seamless transitions regardless of if they are entering or exiting the Asset Living portfolio. This role involves a combination of administrative tasks, document management, and coordination to facilitate the process from initiation to completion.

Responsibilities

• Build and maintain strong relationships with clients by understanding their needs and ensuring a high level of customer satisfaction.
• Act as the main point of contact for client inquiries, concerns, and escalations.
• Facilitate transactional process for new clients, ensuring a smooth transition and understanding of our products/services.
• Provide training sessions to clients on our platform, features, and best practices.
• Investigate and resolve client issues in a timely and effective manner.
• Collaborate with cross-functional teams to address and resolve complex client challenges.
• Develop and maintain a deep understanding of our products and services to effectively communicate features and benefits to clients.
• Stay informed about industry trends and updates to provide clients with relevant information.
• Gather client feedback and insights to identify opportunities for improvement and enhance overall client experience.
• Regularly communicate client feedback to internal teams for continuous product/service enhancement.
• Maintain accurate client records and documentation.
• Generate and analyze reports to track key performance indicators and provide insights to management.

Requirements

• Bachelor's degree or equivalent work experience.
• Proven experience in client services or a related customer-facing role.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and attention to detail.
• Ability to work collaboratively in a team environment.
• Proficient in using CRM software and Microsoft Office Suite.