Client Success Account Manager | HCM

CBIZ - Roanoke, VA

Full-time - Entry Level

Roanoke, VA

5,001-10,000 employees

Professional, Scientific, and Technical Services

About the position

The Client Success Account Manager at CBIZ is responsible for delivering exceptional client service and technical support for the Centrally HR product. This role serves as the primary point of contact for clients, assisting with system navigation, troubleshooting issues, and ensuring the smooth operation of software solutions. The ideal candidate will have strong communication skills, a customer-centric approach, and a solid understanding of HR processes and systems.

Responsibilities

• Manage the day-to-day services for an assigned block of accounts under direct supervision.
• Provide assistance with account management and technical support of UKG products.
• Deliver high levels of customer satisfaction by providing timely resolutions and executing customer-focused commitments.
• Collaborate with internal teams to resolve complex client issues and escalate client concerns when necessary.
• Proactively identify opportunities to improve system functionality and client satisfaction.
• Coordinate client meetings as needed.
• Conduct regular system audits to ensure data accuracy and compliance.
• Maintain data integrity and quality with applicable software on a timely basis.

Requirements

• High School Diploma or GED equivalent required; Bachelor's degree preferred.
• 3 years' experience in industry or related field.
• Relevant experience managing multiple clients in the payroll and human capital management industry.
• Experience working in a client service environment.
• Experience working in a client service interface or system integration environment.
• Strong communication skills both oral and written with all levels of an organization, both internally and externally.

Nice-to-haves

• Bachelor's Degree.
• Minimum 1-2 years of payroll experience.
• Preference for candidates with prior experience in HRIS or Human Capital Management software.
• Experience with UKG Ready Talent is a plus.
• Previous experience in a client service or system integration environment.

Benefits

• Retirement plan