Yext - New York, NY
posted 3 months ago
Yext (NYSE: YEXT) is the leading digital presence platform for multi-location brands, with thousands of customers worldwide. With one central platform, brands can seamlessly deliver consistent, accurate, and engaging experiences and meaningfully connect with customers anywhere in the digital world. Our AI and machine learning technology powers the knowledge behind every customer engagement, which is only possible through our team of innovators and enthusiastic collaborators. Join us and experience firsthand why we are consistently recognized as a 'Best Place to Work' globally by industry leaders such as Built In, Fortune, and Great Place To Work! We are looking for Enterprise Client Success Managers with a strong background in digital. You will be responsible for new client implementation and relationship management as well as ensuring adoption and engagement with the Yext platform. Client Success Managers play an integral role in our business, building strong working relationships with each and every client and driving annual renewals and upsells. Client Success Managers will work with cross-functional teams including Sales, Business Development and Product Management to accelerate usage and relay client needs. In this role, you will establish consultative and trusted relationships with clients, ensuring that their expectations are consistently exceeded. You will drive upsell opportunities into Yext's existing client base and transition new clients into the company seamlessly, creating consistent processes across all clients. Understanding client business goals and anticipating future needs will be crucial to delivering optimal solutions. You will also drive planning sessions to ensure clients can fully leverage Yext to meet their performance and operational efficiency goals, conduct quarterly business reviews, and check in points with key clients. Your phenomenal communication skills and organized project management will be essential in eliciting client feedback and acting as an internal advocate for our clients, while regularly communicating with them to evaluate satisfaction.