Client Success Manager Imaging, CDS - Remote

$88,000 - $173,200/Yr

Optum - Eden Prairie, MN

Full-time - Mid Level

Remote - Eden Prairie, MN

Insurance Carriers and Related Activities

About the position

The Client Success Manager Imaging, CDS at Optum is responsible for ensuring successful implementation and support of AI solutions in healthcare settings. This role acts as a key liaison among various stakeholders, including customer site IT, AI vendors, and clinical teams, to facilitate data collection and leverage insights for health economics. The position offers the flexibility to work remotely while addressing complex challenges in the healthcare sector.

Responsibilities

• Serve as the internal subject matter expert supporting proposals and specifying client needs.
• Work hands-on with health systems clients to ramp up new processes for the program.
• Collaborate with executives and program managers at large health systems, imaging centers, or hospitals.
• Build consensus among various stakeholders to drive project success.
• Manage timelines and coordinate efforts across internal and external teams.
• Engage in dynamic problem solving during implementation or pilot phases.

Requirements

• 4+ years of Client Success Manager experience at a PACs, AI, or Radiology Imaging Vendor.
• Broad familiarity with Hospital IT, including EHR and interoperability challenges.
• Ability to manage multiple projects and stakeholders across different time zones.
• Understanding of radiologist workflow in a hospital or imaging center.
• Experience in customer-facing presentations and information discovery.
• Proficient in Microsoft Office Suite.
• Ability to travel up to 50%.

Nice-to-haves

• 3+ years of relevant experience with healthcare AI and knowledge of Health IT standards.
• Experience as a Radiology Technologist or PACs Admin.
• Understanding of imaging workflow with AI solutions.
• Expertise with medical imaging IT solutions, vendors, and customers.
• Strong interpersonal, communication, and organizational skills in a multicultural environment.
• Advanced problem solving and critical reasoning skills.
• Solid internal negotiating skills.
• Ability to make timely decisions and energize others.
• Understanding of insurance reimbursement for AI (NTAP, CPT III codes).

Benefits

• 401(k) matching
• Comprehensive benefits package
• Incentive and recognition programs
• Equity stock purchase
• 401k contribution