Client Success Manager- IT EU GE MSE RB

$68,800 - $98,000/Yr

Gartner - Fort Myers, FL

Full-time - Mid Level

Hybrid - Fort Myers, FL

10,001+ employees

Professional, Scientific, and Technical Services

About the position

The Client Success Manager at Gartner plays a crucial role in ensuring that clients receive exceptional value from their subscriptions. This position focuses on building and managing relationships with clients, understanding their business priorities, and facilitating their engagement with Gartner's services. The role is centered around client onboarding, demonstrating the value of Gartner's offerings, and driving customer satisfaction and retention.

Responsibilities

• Build, develop and manage relationships with a variety of clients ranging from senior C-levels to more junior client professions across various business functions.
• Introduce Gartner services and capabilities to new clients and communicate value to decision makers.
• Facilitate client calls, understand client priorities, and recommend a program of action that drives high value and return of investment on their Gartner membership.
• Collaborate with internal Gartner partners to overcome obstacles and maximize the value Gartner delivers to clients.
• Conduct regular reviews of client book of business looking into performance and key client engagement metrics.

Requirements

• 3+ years relevant professional and/or internship experience.
• Proven track record of success fueled by a passion for delighting clients.
• Strong communication, collaboration, prioritization, critical thinking, and influencing skills.
• Bachelor's degree preferred.
• Ability to have strategic conversations with top-level executives for Gartner Top-25 accounts.

Nice-to-haves

• Guided Territory, ITL experience is a plus.

Benefits

• Paid time off
• 401(k) matching
• Opportunity to purchase company stock at a discount
• Annual bonus plan based on company and individual performance
• Market leading benefit programs