Systems Alliance - Cockeysville, MD
posted 3 months ago
We're a software as a service (SaaS) company helping manufacturers build autonomous teams that lead to better business outcomes. If you are motivated to make a positive impact on people and business, join our growing Client Success team. You'll work collaboratively with a portfolio of manufacturing and consumer package goods (CPG) clients to help solve complex business problems using SAI's Acadia® software platform. You will have a direct impact as you empower frontline workers with knowledge to perform critical tasks and build their skills. As a Senior CSM focused on manufacturing and CPG accounts, you'll build relationships with our Acadia clients to ensure the best possible experience from the initial engagement of prospects, through client onboarding, adoption, and renewals. You are motivated by helping people - you empathize with others and are committed to improving their circumstances. You are resourceful - you routinely tap into various resources to explore solutions to problems. You are not an order taker - you are an active listener who asks ‘why' and uses critical thinking to inform recommendations. Attention to detail is your superpower - you ensure initiatives stay on track because you are meticulous about documentation, project management, and stakeholder communications. You love learning - whether it's a new client, industry, or technology, your natural curiosity leads to better understanding and insights. You are unflappable - you perform well under pressure, have outstanding executive presence, and persevere when things don't go according to plan. Contribute to a Client Success Team that injects the voice of the client into product decisions, increases client engagement to deliver positive, KPI-driven outcomes, and works collaboratively across teams to ensure client success (Support, Dev Ops, Engineering, Professional Services, and Product Managers). You will also work collaboratively with Sales, Marketing, and Executive Sponsors to optimize prospect engagement and conversion, and participate in account planning to identify new use cases and expansion opportunities.