Client Success Manager - Marketing

$48,000 - $48,000/Yr

The Kinetic - Billings, MT

Full-time - Mid Level

Billings, MT

Fabricated Metal Product Manufacturing

About the position

The Client Success Manager at Kinetic Marketing is a pivotal role designed for individuals who are passionate about supporting small business clients. This position is based in Billings, Montana, and is part of Kinetic Greenhouse, a division dedicated to providing tailored marketing solutions to local entrepreneurs. As a full-service creative agency, Kinetic Marketing prides itself on delivering exceptional marketing strategies that not only meet but exceed client expectations. The Client Success Manager will be the primary point of contact for a roster of small business clients, ensuring that their projects are executed successfully and that they maintain a positive relationship with the agency. In this role, the Client Success Manager will oversee the entire project lifecycle, from defining project solutions to managing timelines and budgets. This includes collaborating with Independent Contractors and internal teams to ensure that all projects are completed on time and within budget. The position requires a proactive approach to client communication, with regular updates and prompt responses to any concerns. The Client Success Manager will also be responsible for developing innovative marketing strategies and processes that align with the goals of both Kinetic and its clients. The ideal candidate will thrive in a fast-paced environment, demonstrating strong leadership skills while also being a team player. They will be expected to contribute to the culture of Kinetic and Greenhouse by fostering collaboration and support among colleagues. This role is autonomous, requiring self-motivation and a commitment to continuous learning and adaptation as the company grows. The Client Success Manager will play a crucial role in the success of Kinetic Greenhouse, helping to drive awareness and revenue for small businesses in the community.

Responsibilities

• Lead and manage the operational activities of Kinetic Greenhouse.
• Develop and implement efficient processes and workflows to optimize departmental operations.
• Act as the primary point of contact for clients, providing regular updates and addressing client concerns promptly.
• Define project solutions and manage client projects from start to finish.
• Handle internal tasks and projects as required to support departmental goals.
• Collaborate with the Small Business Director and other Client Success Managers in brainstorming sessions.
• Generate innovative ideas and develop strategic marketing plans.
• Embrace learning new skills and adapt to changes as the company grows.

Requirements

• One to two years of agency experience in marketing or project management is required.
• One year of digital marketing experience is required.
• Associate degree required; Bachelor's degree preferred.
• Strong knowledge of digital marketing concepts such as SEO and Google Analytics.
• Excellent presentation and communication skills.

Nice-to-haves

• Entrepreneurial thinking with a bias to action.
• Ability to explain complex concepts in a simple manner.
• An eye for strong creative and foundational principles of good design and content.

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance