Fullstack Labs - Boston, MA
posted 4 months ago
FullStack is seeking a skilled and motivated Client Success Manager (CSM) to support the company's global business and revenue objectives. As a CSM and individual contributor, you will be responsible for developing and managing a portfolio of accounts, including staffing key roles and maintaining overall client relationships to ensure comprehensive coverage of FullStack's clients. As a key team member reporting to the Director of Client Success, you will play a critical role in driving team revenue goals through exceptional customer service and effective account management. In this role, you will work to build account plans and identify growth strategies. You will collaborate with staffing to place talent with clients based on their headcount requirements. Managing multiple accounts will be essential, as you will prioritize clients and tasks to ensure timely delivery. You will work closely with the Client Success team to manage and visualize data around account performance, identifying opportunities and risks, and supporting the go-to-market function. Navigating a startup environment will require a dedicated focus on execution and the ability to prioritize impactful actions. Additionally, you will collaborate with internal teams, including sales, product, and operations, to ensure smooth onboarding and ongoing support for clients. Monitoring and analyzing client usage data to identify trends and provide recommendations for improving client success and satisfaction will also be part of your responsibilities. You may need to travel to key stakeholders and clients for face-to-face meetings, enhancing the personal connection and understanding of client needs.