Client Success Manager - San Diego

$75,000 - $95,000/Yr

Interlaced - San Diego, CA

Full-time - Mid Level

San Diego, CA

Professional, Scientific, and Technical Services

About the position

The Client Success Manager (CSM) at Interlaced is responsible for establishing and nurturing client relationships to ensure contract retention and client satisfaction. This hybrid role involves guiding clients through onboarding and lifecycle processes, acting as a trusted advisor for their IT solutions, and addressing any escalated issues. The CSM will work closely with clients to understand their technology goals and provide timely feedback and suggestions for improvements, ultimately driving long-term contract stability and revenue growth.

Responsibilities

• Plan and attend client recurring meetings, including QBRs and roadmap reviews
• Identify and propose Interlaced services/products to support client IT solutions
• Be a trusted client advisor with knowledge of client tech stacks
• Ensure high client retention and satisfaction
• Manage client communications and escalate issues internally
• Proactively resolve service or delivery concerns
• Monitor billing and user counts for discrepancies
• Act as client advocate and guide internal teams on client needs
• Handle contract negotiations and renewals
• Exemplify Interlaced's core values

Requirements

• Strong attention to detail
• Excellent communication skills
• Experience coordinating and prioritizing multiple concurrent tasks
• Past experience in the IT and Tech fields is strongly preferred
• Highly organized and detail-oriented
• Ability to work in an ambiguous environment
• Interpersonal communications
• Client relations and satisfaction
• Task and project management
• Cross-departmental collaboration
• Consultative and advisory relationships
• Contract negotiation
• Revenue management and growth

Nice-to-haves

• Certified Scrum Master certification

Benefits

• Competitive starting salary and Interlaced company bonus program
• Medical, vision and dental benefits
• Cell phone and health & wellness reimbursements
• 16 paid Holidays annually - 6 fixed and 10 flexible
• 2 paid volunteer days annually
• Paid vacation and sick time
• 401k matching
• Fuel reimbursement
• Peer-to-peer bonus allowance