Next Point - San Francisco, CA
posted 5 months ago
Join Us At Nextpoint! Nextpoint is expanding and we're thrilled to be opening an extension of our headquarters in the Bay Area! Because Nextpoint is operating as an office-first organization, this role requires staff to be on-site in our San Francisco office and/or meeting with clients four days per week. We look forward to working with you! Nextpoint delivers transformative software and services for all law-kind. Our award-winning team is 100% focused on making it simple, fluid, and affordable for law firms of all sizes to win the day, with streamlined eDiscovery workflows, simplified case management, and best-in-class security at every point. Our secure, cloud-based solution lets teams begin document review in minutes with powerful data analytics tools, a user-friendly interface and collaborative access from anywhere. Innovative case prep and presentation features exceed expectations of what smart eLaw software can do. We seek out colleagues who are interested in joining a company where they will get to see their direct impact on an established yet growing business. We understand the value of ensuring that each individual can see a career path at Nextpoint and has opportunities to develop their professional skills. We take pride in having a friendly, open office life that is relaxed and honest. We enjoy spending time with one another in the office as well as outside of work. We are problem solvers, simplifiers, and challenge seekers, but above all we strive for a happy workplace and satisfied clients. The role of the Client Success Manager (CSM) is to manage a portfolio of existing customers and ensure that our customers fully engage with the platform and our services, recognize a compelling ROI from their investment in Nextpoint, and advocate on our behalf, both internally (account expansion) and externally (via referrals). The CSM serves as the “quarterback” in Nextpoint's relationship with his/her clients. Over the course of a calendar year, it is the CSM's role to understand the roles and priorities of the key stakeholders, establish a regular communication cadence to remain current on their needs, and bring the appropriate internal subject matter experts into the conversation as needed. Account retention and expansion are vitally important to Nextpoint's success. It is the job of the CSM to delight our customers and forge long term relationships that can be measured via high renewal rates, user license growth, invoiced services revenue, testimonials, and referrals.