Client Success Manager (US - Contract)

$58,240 - $79,040/Yr

Expedia Group - Chicago, IL

Full-time - Entry Level

Remote - Chicago, IL

Administrative and Support Services

About the position

At Expedia Group, we are looking for candidates to match the dynamic, collaborative, and inclusive spirit of our company for a 12-month temporary assignment as a Client Success Manager. This hybrid role is based in Chicago, IL, where candidates will be required to report onsite 2-3 days per week. We act as one team, working towards a common goal; to bring the world within reach. We relentlessly strive for better, but not at the cost of the customer. We act with humility and optimism, respecting ideas big and small. We value diversity and voices of all volumes. If you are cool under pressure, approach challenges head-on, and enjoy teaming up with a hardworking and diverse group of colleagues and clients, then we would love for you to come and work with us! As a Client Success Manager, you will be an integral member of a global team working on media campaigns throughout the display campaign lifecycle.

Responsibilities

• Partner with an internal sales team to review and produce newly sold campaigns based on relevant media products.
• Liaison with external partners on creative strategy, timelines, and ongoing production of campaigns for best in class experience.
• Coordinate production tasks with preferred vendors to ensure the quality of deliverables is of the highest quality and adheres to published policies.
• Provide client support on creative requirements in accordance with creative and technical specifications, plus vertical specific creative & product guidelines.
• Oversee inventory reservation requests and creative scheduling activities with the Technical Ad Operations team using vendor resources for appropriate tasks.
• Ensure on-time campaign launches as well as ongoing monitoring of pacing and performance throughout the campaign.
• Conduct fundamental troubleshooting as needed on production, delivery, or billing challenges.
• Propose and implement post sale optimization strategies if necessary to improve campaign delivery and minimize revenue leakage.
• Manage and support creative and campaign performance reporting to monitor to ensure delivery against campaign KPI's and goals.
• Complete monthly billing and campaign actualization tasks.
• Consistently meet or exceed relevant metrics established for the team, ensuring timely and reliable delivery of top quality service.
• Actively engage in team projects to drive operational efficiency and results.

Requirements

• Bachelors and/or a minimum of 1-3+ years of previous experience in online advertising or marketing.
• Proficient in both English and Spanish required.
• Experience working with MS Office applications and basic Excel skills.
• Experience with Google Ad Manager, JIRA, Tableau and Salesforce strongly preferred.
• Confirmed ability to work independently handling multiple tasks within tight deadlines with confidence and ease.
• Strong communication skills and ability to set expectations.
• A love of meeting - and beating - deadlines.
• Strong organizational skills: attention to detail, diligence and follow-through, creative problem solver, effective time manager.
• Ability to build strong partnerships and coordinate across other teams and functions.
• Ability to excel in a fast-paced and dynamic environment.

Benefits

• 401(k)
• Dental insurance
• Health insurance
• Vision insurance