Client Success Manager

Simplify Compliance - Brentwood, TN

Full-time - Entry Level

Brentwood, TN

Professional, Scientific, and Technical Services

About the position

The Client Success Manager at Simplify Compliance, LLC is a strategic partner dedicated to enhancing the client experience from contract signing through the entire account lifecycle. This role emphasizes building client loyalty and ensuring long-term retention by facilitating effective onboarding, addressing customer inquiries, and identifying upsell opportunities for the sales team.

Responsibilities

• Serve as a key service partner to customers and allow clients to make the most of their subscriptions
• Sustain business growth and profitability by maximizing value
• Analyze customer data to improve customer experience
• Conduct product demonstrations for customers
• Assist customers with setting up and navigating programs or software
• Assist in creating training courses and educational materials
• Act as the central contact for all things related to their account (outside of direct sales discussions)
• Partner cross-functionally with product, sales, technical support, operations and shared services to gather information and assistance on behalf of the client; provide responses to the client in a timely manner
• Establish clear client retention goals and process milestones for customers and employees
• Upsell services and products with the brand image
• Promote value through customer experience
• Review customer complaints and concerns and seek to improve the customer experience

Requirements

• 1-3 years of experience as a Client Success Manager or similar role
• Exceptional ability to communicate and foster positive business relationships
• Technical skills required, as they relate to the use of the product or service
• Accountability and personal organization are essential
• Ability to de-escalate a stressful situation, remain calm and work through problems to find solutions in a way that fosters client loyalty