Client Success Manager

$47,840 - $58,240/Yr

Addison Group - Denver, CO

Full-time - Mid Level

Denver, CO

Real Estate

About the position

The Client Success Manager plays a crucial role in managing client relationships within a leading technology firm that specializes in software solutions for employee onboarding and compliance. This position focuses on ensuring successful client onboarding, providing ongoing support, and enhancing the overall customer experience through effective communication and collaboration with various teams.

Responsibilities

• Act as the main point of contact for new clients, facilitating their onboarding and ensuring a seamless integration.
• Provide training to clients on the platform and offer ongoing support post-implementation.
• Partner with Project Management, Technical, and Operations teams to tailor the software platform to client specifications and resolve technical issues.
• Monitor and assess client engagement, offering feedback to improve products and services.
• Develop strategies to maximize client value and drive customer base expansion.

Requirements

• Background in Business to Business (B2B) sales, with experience in a Software as a Service (SaaS) environment preferred.
• Excellent verbal and written communication abilities.