Thekey - Santa Rosa, CA
posted 3 months ago
For nearly 20 years, TheKey has helped clients achieve successful long-term aging at home with comprehensive, concierge-based care. Ensuring the dignity, safety, and independence of its clients, TheKey is committed to changing how the world lives and ages at home. Employee-teams get the training, resources, and support they need to deliver an exceptional care experience for clients and their families. Founded in Silicon Valley, TheKey has grown from a single location to service coverage throughout North America enabling clients to live life on their own terms, in their own homes. The Client Success Manager is responsible for ensuring that TheKey delivers consistent, quality care to our clients. This role involves maintaining accurate and up-to-date client care plans through consistent re-assessments and reports, monitoring client care to ensure appropriate delivery of care, analyzing and determining when additional or different care may be beneficial, and building a strong relationship with the client and their support system. This may include addressing the physical, emotional, and social well-being of our clients, often creating life-enriching opportunities and allowing as much independence as possible to be retained. The Client Success Manager is responsible for ensuring we are the provider of choice. This position should partner with community resources and referral partners, always ensuring our reputation for quality care is maintained. The Client Success Manager is also integral to ensuring smooth operations and client satisfaction, supporting long-term retention of cases, and working in partnership with colleagues in the immediate team environment and in the larger community.