Client Success Manager

$52,000 - $52,000/Yr

Royal Packaging - Bell Gardens, CA

Full-time - Mid Level

Bell Gardens, CA

Merchant Wholesalers, Durable Goods

About the position

Customer Success Manager Overview: Join our team as a Customer Success Manager, where you will be instrumental in ensuring the success and satisfaction of our valued customers. As a Customer Success Manager, you will be responsible for building and maintaining strong relationships with clients, understanding their needs, and guiding them towards achieving their goals through our products or services. This position offers an exciting opportunity for individuals who excel in building strong customer relationships and driving customer success within a dynamic business environment. We provide competitive compensation, opportunities for professional growth, and a collaborative work culture. If you are passionate about delivering exceptional customer experiences, possess excellent communication skills, and thrive in a fast-paced setting, we encourage you to apply for the Customer Success Manager position today.

Responsibilities

• Analyze customer needs and develop strategies to enhance their experience and drive retention.
• Manage customer relationships by providing exceptional account management support.
• Collaborate with the sales and marketing teams to identify opportunities for upselling or cross-selling based on customer feedback.
• Utilize Customer Relationship Management (CRM) tools such as Salesforce to track customer interactions and progress.
• Communicate effectively with customers to address inquiries, resolve issues, and gather feedback for continuous improvement.
• Work closely with the sales team to ensure a seamless handover of accounts post-sales.
• Provide guidance on product usage, best practices, and offer solutions to optimize customer satisfaction.
• Conduct regular check-ins with customers to assess their satisfaction levels and identify areas for improvement.

Requirements

• Proven experience in customer relationship management, account management, or a related field within the financial services industry is preferred.
• Strong project management skills with the ability to prioritize tasks effectively.
• Excellent communication skills both verbal and written.
• Proficiency in utilizing CRM software, particularly Salesforce.
• Demonstrated success in sales or customer service roles.

Nice-to-haves

• Ability to analyze customer data and trends to drive strategic decisions.
• Familiarity with sales processes and techniques for maximizing customer value.
• Strong understanding of financial services products or industry-specific knowledge is a plus.

Benefits

• Health insurance
• Dental insurance
• 401(k)
• Paid time off
• Vision insurance