Gartner - Fort Myers, FL
posted 5 months ago
The Client Success Manager at Gartner plays a pivotal role in ensuring that clients derive maximum value from their investment in Gartner services. This position is rooted in the Client for Life Philosophy, which emphasizes the importance of understanding and addressing client needs throughout their journey with Gartner. The Client Success Manager is tasked with onboarding new clients, demonstrating the value of Gartner's offerings, and fostering ongoing engagement with the products and services that are essential for large client teams. In this role, the manager will build and nurture relationships with a diverse range of clients, from senior executives to junior professionals across various business functions. The goal is to ensure that clients are not only satisfied but also successful in utilizing their Gartner subscriptions. This involves facilitating client calls, understanding their priorities, and recommending tailored actions that drive high value and return on investment. The Client Success Manager will also collaborate with internal teams to overcome challenges and maximize the value delivered to clients, conducting regular reviews of client performance and engagement metrics to ensure continuous improvement and satisfaction. The position requires a proactive approach to client management, with a focus on delivering exceptional service and support. The Client Success Manager will be instrumental in identifying opportunities for growth and retention, ensuring that clients see Gartner as a trusted partner in their business endeavors.