London Health Sciences Centre - New York, NY
posted 3 months ago
As a Client Success Manager at Metergy Solutions, Inc., you will play a crucial role in managing and nurturing critical client relationships. This position is designed for a highly experienced and dynamic individual who is passionate about delivering exceptional customer service and ensuring client satisfaction. You will be responsible for overseeing the entire client onboarding process, collaborating with various stakeholders to ensure seamless implementation of our solutions. Your role will involve acting as the 'voice of the customer' within the organization, advocating for their needs and driving successful outcomes throughout the duration of our long-term contracts. In this non-sales role, you will focus on building strong relationships with clients, providing expert guidance, and serving as the escalation point for any critical issues that may arise. You will define the strategic vision and operational plan for the Client Success organization, ensuring that our clients receive the highest level of support during and after the implementation of our services. Your responsibilities will also include creating outreach programs and client communications that enhance Metergy's program delivery, as well as proactively identifying opportunities for business improvement processes. You will be expected to travel to client locations to host and attend key meetings, such as quarterly business reviews (QBRs), kickoffs, and condo board meetings. Maintaining constant communication with clients to manage their expectations and timelines for deliverables will be essential. Additionally, you will work closely with cross-functional teams, including sales, marketing, engineering, and production, to ensure that customer needs are met and that their feedback is incorporated into our service delivery.