Client Success Manager

Maritz - Fenton, MO

Part-time - Mid Level

Fenton, MO

Professional, Scientific, and Technical Services

About the position

The Client Success Manager is responsible for managing both external and internal account relationships, ensuring client satisfaction and strategic alignment in a Software as a Service (SaaS) environment. This role involves overseeing project implementation, providing leadership in project and process management, and acting as a trusted advisor throughout the client lifecycle. The ideal candidate will have significant experience in client support and project management, focusing on driving adoption, identifying expansion opportunities, and ensuring renewals.

Responsibilities

• Serve as the primary strategic liaison and day-to-day contact for clients.
• Drive client adoption and identify expansion opportunities.
• Ensure client renewals and advocate for client needs.
• Oversee program enrollment and budgets, handling escalations with urgency.
• Lead and coordinate client strategic business reviews.
• Maintain project documentation and requirements per ICX guidelines.
• Develop scope requirements and create pricing quotes for new business opportunities.
• Ensure contract deliverables are met through quality and productivity checks.
• Monitor client satisfaction ratings and create mitigation strategies.
• Initiate and lead internal and client team meetings, resolving conflicts as needed.

Requirements

• Bachelor's Degree or equivalent work experience.
• 6-8 years of client service or operations management experience.
• Experience with web-based technology and ability to troubleshoot independently.
• Solid oral and written communication skills, both client-facing and internal.
• Knowledge of Office automation products, Excel, TEAMS, and JIRA ticketing applications.

Nice-to-haves

• Experience in a SaaS-based product environment.
• Familiarity with data verification and audits.
• Ability to manage competing priorities and set client expectations.

Benefits

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance