Gen Ii Management - New York, NY
posted 2 months ago
The Client Success Manager at Gen II Management LLC will play a pivotal role in ensuring the successful onboarding and ongoing satisfaction of clients using the Sensr Portal, a reporting platform tailored for private equity. This position is integral to the Customer Success Team, where the manager will collaborate closely with clients and internal Client Service Teams to facilitate a seamless implementation process. The primary focus will be on building strong relationships with clients, ensuring they are well-acquainted with the platform, and gathering valuable feedback to relay to the product team for future enhancements. In this role, the Client Success Manager will be responsible for managing the overall relationship with assigned clients. This includes overseeing their onboarding, implementation, and training processes, while also working to increase product adoption and deliver added value. The manager will act as a trusted advisor, helping clients derive maximum value from Gen II's products and services, thereby ensuring high levels of customer satisfaction and retention. Additionally, the Client Success Manager will maintain and develop customer success strategies and best practices, as well as create customer support content in collaboration with other internal teams. Effective communication with both internal and external senior-level management will be essential to understand customer needs, maximize retention and growth, and share insights learned from client interactions. The role also involves maintaining existing customer success metrics and data as directed, ensuring that the company continues to meet and exceed client expectations.