Timbuktech - Canton, IL
posted 3 months ago
As a Client Success Manager at TimbukTech, you will play a pivotal role in ensuring our clients receive exceptional service and support. This position is designed for individuals who are passionate about technology and client relations, and who thrive in a dynamic, fast-paced environment. You will be the primary point of contact for our clients, responsible for understanding their unique needs and challenges, and for providing tailored solutions that help them achieve their goals. Your role will involve not only managing client communications but also actively participating in the development and implementation of technology replacement plans that align with their business objectives. In this position, you will be expected to build strong relationships with clients, becoming their trusted advisor and advocate within TimbukTech. You will need to be proactive in identifying issues and growth opportunities, ensuring that our clients are not only satisfied but also positioned for future success. This will require you to attend local community events and Chamber of Commerce meetings to foster relationships and represent TimbukTech in the community. Collaboration with your team will be essential as you work together to develop best practices and maintain effective communication with clients. TimbukTech prides itself on its commitment to quality service and client satisfaction. As a small company, we value each team member's contributions and encourage a culture of innovation and continuous improvement. You will have the opportunity to grow within the company, with a clear pathway for advancement and support for professional development, including paid certifications. Our competitive salary and bonus structure reflect our commitment to rewarding hard work and dedication.