Unclassified - Brentwood, TN
posted 4 months ago
At the heart of our company is our people. People from many different backgrounds with different vantage points, opinions, and experiences. We strive to continually lead with our IMPACT values and empower our employees to develop their full potential on a team that is passionate about acceptance, inclusivity, and achievement. Our employees are the driving force for the innovation, collaboration, and creativity that enables our organization to deliver strategic success. The Client Services Manager will support media sales across a spectrum of digital, live event, and custom media products. As the internal and external liaison for media programs, this position is instrumental in helping sales secure orders, as well as the management of clients and programs from post-sale through program fruition. This role requires a highly organized individual who can multitask in a fast-paced environment while maintaining attention to detail and strong communication skills. The Client Services Manager will be responsible for all logistical planning and execution of over 100 sponsored programs on assigned accounts, which includes custom research, content development, webinars, custom media, leadership events, and lead generation programs. The individual will determine and adhere to project timelines, lead planning calls, contract external vendors where appropriate, work with internal production and marketing teams, and gain client approval at each project phase. Additionally, the manager will manage workflow and project timelines of all sponsored webinars, including training speakers and clients on the ON24 platform, and hosting and monitoring webinars. Collaboration with the sales team is essential to bring creative solutions to prospective clients looking for custom programs. The Client Services Manager will serve as the regular client contact and liaison for sponsorship clients, ensuring that all promotional efforts align with program goals. The role also involves supporting sales with lead generation opportunities, Salesforce email deployment, and overall client retention through client gifts and incentives. The manager will create and track analytics, dashboards, and ad hoc reports to monitor sponsorship campaign performance throughout their lifecycle, following up with internal teams and external clients as needed to ensure timely completion. Encouraging revenue growth by inspiring clients to renew programs and purchase additional services is also a key responsibility.