Client Success Specialist - Spanish Speaking Required

$74,006 - $78,000/Yr

Uber - San Francisco, CA

Full-time - Entry Level

San Francisco, CA

1,001-5,000 employees

Transit and Ground Passenger Transportation

About the position

The Client Success Specialist role is designed for individuals who excel in relationship management and sales, focusing on post-sales support for Small-to-Medium Sized Business (SMB) partners on the Uber Eats platform. This position is crucial for retaining high-value accounts, ensuring partner success, and driving revenue growth through effective communication and consultative selling techniques.

Responsibilities

• Lead a book of business of SMB restaurant partners on the Uber Eats platform.
• Upsell marketing levers to boost sales growth for restaurant partners through a consultative approach.
• Proactively identify key risks within your book of business and engage restaurant partners through outbound phone calls and monthly reviews.
• Find opportunities to cross-sell related products by collaborating cross-functionally to expand accounts.
• Build meaningful, lasting relationships to make Uber Eats the delivery platform of choice for restaurant partners.
• Maintain communication channels with merchants via email, phone, and face-to-face meetings.
• Champion restaurant partner feedback to help drive insights and improvements.
• Act as an ambassador of Uber Eats' mission, brand, and product.

Requirements

• Fluent in Spanish
• At least 1+ year of experience in sales, account management, or similar functions.

Nice-to-haves

• Strong critical thinking ability
• Analytical skills to segment large data sets and turn them into actionable results using Excel/Google Suite and Salesforce.
• Experience creating processes and solving problems at scale.
• Outstanding work ethic and attention to detail.
• Excellent communication skills.
• Ability to clearly frame a value proposition and ask the right questions to overcome objections and gain client commitment.
• Willingness to roll up your sleeves and engage deeply with high-value partners.
• Experience with Salesforce and Google Sheets/Excel.

Benefits

• Eligible to participate in Uber's bonus program
• Various benefits as detailed on the Uber careers benefits page.