Client Success Specialist, Tampa Bay (Miami Based)

$66,518 - $70,262/Yr

Uber - Miami, FL

Full-time

Remote - Miami, FL

Transit and Ground Passenger Transportation

About the position

The Client Success Specialist role is designed for individuals who excel in relationship management and sales, focusing on post-sales support for small-to-medium sized businesses. This position is crucial for retaining high-value accounts, ensuring new partners succeed on the platform, and consulting with partners to foster growth. The role emphasizes building strong relationships with SMB merchants, enhancing retention, and expanding service offerings.

Responsibilities

• Build processes and standardize best-practices within merchant success and your territory
• Partner with Operations and Sellers to manage relationships, issues, and questions from merchants
• Track merchant KPI and OKR to understand their success, issues, or opportunities
• Generate team consciousness about the need for results measured by important metrics
• Excel in hands-on vendor management and training of new merchant features or products
• Act as an ambassador of Uber Eats' mission, brand, and product
• Proactively maintain communication channels with clients via email, phone, and face-to-face meetings

Requirements

• At least 1 year of experience in sales, operations, account management, or similar functions

Nice-to-haves

• Outstanding work ethic and attention to detail
• Willingness to roll up your sleeves and get in the weeds with our highest value partners
• Excellent communication skills
• Strong critical thinking ability
• Ability to clearly frame a value proposition and ask the right questions to overcome objections
• Strong knowledge of the local restaurant scene (exception: Atlanta & Florida)
• Proficiency in Salesforce and Excel
• Bilingual in Spanish and English

Benefits

• Participation in Uber's bonus program
• Various benefits as detailed on the Uber careers benefits page