This job is closed
We regret to inform you that the job you were interested in has been closed. Although this specific position is no longer available, we encourage you to continue exploring other opportunities on our job board.
About the position
The Client Support Associate role at Marsh McLennan Agency (MMA) focuses on providing exceptional support to the Employee Health & Benefits team. This position involves coordinating client service requests, ensuring prompt responses, and maintaining a customer service-oriented approach. The associate will work under the guidance of a Client Manager or Consultant, engaging in problem-solving and consultation while handling confidential information. The role requires strong analytical skills and proficiency in Microsoft Office, with a flexible schedule to accommodate extended hours as needed.
Responsibilities
- Coordinate information for client service requests and provide it to the client team for prompt responses.
- Engage in communication with individuals both inside and outside the organization.
- Maintain a customer service-oriented approach in all interactions.
- Problem-solve and provide advice and interpretation of policies and regulations.
- Collaborate with outside vendors while ensuring confidentiality of information.
- Manage multiple priorities in a dynamic, fast-paced environment.
Requirements
- Bachelor's degree or equivalent work experience required.
- Proficient knowledge of Microsoft Outlook, Word, Excel, and PowerPoint.
- Legal work authorization to work in the U.S. on a permanent and ongoing basis without the need for sponsorship.
Nice-to-haves
- Life & Health License or ability to obtain within 90 days.
- Prior experience within the insurance industry.
Benefits
- Generous time off, including personal and volunteering.
- Tuition reimbursement and professional development opportunities.
- Hybrid work - 3 days in office.
- Charitable contribution match programs.
- Stock purchase opportunities.
