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Bon Secours Mercy Health - Glen Allen, VA

posted 21 days ago

Full-time - Mid Level
Glen Allen, VA
Hospitals

About the position

At Bon Secours Mercy Health, we are dedicated to continually improving health care quality, safety and cost effectiveness. Our hospitals, care sites and clinicians are recognized for clinical and operational excellence. We are seeking highly motivated and skilled professionals who share a passion for excellence in care delivery, along with a desire to join a growing service line. The Clinic Supervisor assists in managing operations for an urgent care clinic by managing staffing, training, supplies, workflow, billing processes and customer service as well as maintaining a safe, positive work environment.

Responsibilities

  • Works primary shifts as clinical staff and/or front desk receptionist 50% of the time.
  • Monitors clinic activity and patient flow to ensure efficient and effective patient care.
  • Participates in promotion of positive culture and teamwork.
  • Demonstrates excellence in care in all interactions, for both patients and internal teams.
  • Identifies opportunities for improvement, troubleshoots issues and/or communicate/escalate timely to Provider, direct supervisor, or other appropriate internal resources.
  • Maintains a safe and supportive environment by keeping the work area, exam rooms, and equipment in clean, orderly, and safe manner.
  • Maintains clinical and administrative skills to meet patient care and daily operational needs.
  • Understands and adheres to the legal responsibilities and requirements within the role.
  • Open to travel to other urgent care facilities if necessary or adjusting work hours to meet patient care needs as directed by the manager.
  • Performs cross-functional duties as needed, including front desk duties such as registration, scheduling, answering phones, cash handling and other duties such as scribing, ordering of supplies, etc.
  • Participates in interviews for front desk receptionist, medical assistant, x-ray technician and other support staff positions.
  • Creates and maintain staff work schedules and ensure optimal staffing across functional areas within clinic.
  • Assists in evaluation of behaviors and disciplinary action of staff.
  • Ensures employees are adequately trained to perform assigned duties safely and correctly.
  • Ensures excellence in customer experience by addressing customer feedback, monitoring patient satisfaction metrics, and implementing solutions for improvements.
  • Ensures staff compliance with company policies and procedures and state and federal rules and regulations.
  • Maintains proper inventory process and ordering to ensure adequate stock of supplies.
  • Participates in meetings for regular touch base and for special project as needed.
  • Assists in problem solving and implementation of operational strategies under the direction of clinic and market leadership.

Requirements

  • Active Medical Assisting certification from one of the following (required): BLS Basic Life Support (required within 90 days of hire)
  • High School/GED (required)
  • 2 years experience in healthcare setting (required)
  • 1 year experience in supervisory/leadership role (required)

Nice-to-haves

  • Maintain current licensure/certification if applicable (CMA, ED Tech, ED Tech Advanced, LPN) (Preferred)
  • Training in Electronic Health Record - EPIC, Docutap or Experity (preferred)

Benefits

  • Comprehensive, affordable medical, dental and vision plans
  • Prescription drug coverage
  • Flexible spending accounts
  • Life insurance w/AD&D
  • Employer contributions to retirement savings plan when eligible
  • Paid time off
  • Educational Assistance
  • And much more
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