Clinical Application Analyst, Revenue Cycle/Scheduling- AZ/IL

Midwestern University - Glendale, AZ

Full-time - Mid Level

Glendale, AZ

5,001-10,000 employees

Educational Services

About the position

The Clinical Application Analyst, Revenue Cycle/Scheduling plays a crucial role in supporting the implementation and coordination of clinic software applications, particularly Epic, within the healthcare setting. This position is responsible for assisting faculty and students in utilizing clinic applications effectively, developing solutions to enhance clinical and revenue operations, and ensuring a seamless user experience. The analyst will work closely with the Clinical Application Manager to improve workflows and processes that impact patient care and operational efficiency.

Responsibilities

• Assist with building out application modules and creating test scripts.
• Execute test scripts and work with end users in testing.
• Provide user support for Epic and ancillary applications in the clinic setting.
• Support Clinical Specialists in building and implementing solutions for clinical, revenue, and scheduling needs.
• Communicate with end users to establish report requirements and ensure quality standards are met.
• Add and deactivate users in production and simulation environments.
• Troubleshoot application issues and document solutions for future reference.

Requirements

• Bachelor's degree in IT or Healthcare related field.
• 1-3 years of experience with Practice Management (PM) and Electronic Health Records (EHR) software applications or 3-5 years of IT desktop support experience.
• Prior experience with revenue cycle management or billing operations is strongly desired.
• Working knowledge of HIPAA compliance and regulatory bodies from an information systems perspective.
• Proficiency in Microsoft Office (Word, Excel, Outlook) and EHR/PM applications.

Nice-to-haves

• Epic Certification in relevant areas within 4-6 months of starting the role.
• Experience providing face-to-face customer support and strong interpersonal skills.
• Ability to learn new software and systems as necessary.

Benefits

• Paid holidays
• Disability insurance
• Health insurance
• Dental insurance
• Flexible spending account
• Tuition reimbursement
• Employee assistance program
• Vision insurance
• 403(b)
• Life insurance
• Childcare
• Pet insurance