Covenant Healthcare - Saginaw, MI

posted 16 days ago

Full-time
Saginaw, MI
Hospitals

About the position

The Clinical/Clerical role appropriately cares for patients of all ages; assists providers in procedures; accesses appropriate reference/resource manuals as needed; accurately documents all patient care interactions; appropriately scheduling patient appointments and adequately verifying/updating and entering patient demographic and insurance information in a manner that minimizes errors/rework and maximizes revenue for services provided; performs assigned duties as scheduled and meets deadlines. The position requires the collection of patient data and appropriate communication of results; placing patient needs as a priority; empathizing with patients; maintaining strict confidentiality; remaining calm and composed in difficult situations; prioritizing and organizing to optimize available resources; adhering to policies and procedures and leading others by example. Demonstrates excellent customer service performance in that his/her attitude and actions are at all times consistent with the standards contained in the Vision, Mission and Values of Covenant HealthCare and the commitment to Extraordinary Care for Every Generation.

Responsibilities

  • Encourages a collaborative, cooperative relationship between team members and staff as a foundational environment for quality patient care.
  • Carries out provider orders according to established protocols.
  • Demonstrates the commitment to quality goals and standards.
  • Triages patients and patient phone calls per Covenant HealthCare policy and procedure.
  • Schedules office appointments, referrals/authorizations and outpatient diagnostic testing for patients.
  • Assures proper filing of test results, hospital information and other pertinent information in patient chart.
  • Obtains/verifies/updates patient demographic information and obtains/verifies insurance eligibility and benefits.
  • Processes/tracks medical 'release of information requests' consistent with HIPAA and other requirements.
  • Distributes charts to providers in a manner that minimizes patient wait times.
  • Processes, enters and collects for patient out-of-pocket costs, including prior outstanding balances, at time of visit.
  • Balances daily cash and prepares/delivers bank deposit.
  • Responsible for prescription refills and responding as appropriate.
  • Timely documents completely and accurately, according to protocol, within the Electronic Health Record (EHR).
  • Obtains reason for patient visit and takes appropriate vital signs.
  • Assists provider with setup and performance of procedures including setup of sterile field.
  • Performs diagnostic procedures at the direction of the provider and completes controls as required by regulatory agencies.
  • Coordinates x-rays, ultrasounds, labs, EKG's, etc., per physician standing order.
  • Maintains medical records and clinical standards in compliance with regulatory agencies and Covenant HealthCare policies/procedures.
  • Properly administers medications and provides patient information regarding drug interactions.
  • Follows regulations regarding narcotic storage and maintains medical inventory log.
  • Assures medications have not expired.
  • Assists patients in appropriate self-care techniques, providing pamphlets and instructions.
  • Addresses patient questions and concerns following clinical protocols.
  • Demonstrates awareness and sensitivity to patient rights.
  • Ordering practice supplies utilizing Lawson Requisition software.
  • Operation and maintenance of Autoclave including following sterile processes to ensure sterility of instruments for patient safety.
  • Knowledge of and compliance with billing rules and regulations.
  • Responsible for obtaining/verifying and documenting in the EHR relevant information prior to patient encounter.
  • Responsible for obtaining/verifying that the Consent for Treatment/Release of Information, Medicare Letter, other necessary documents, are signed according to legal guidelines and Administrative Policies.
  • Responsible for obtaining authorization to treat an unaccompanied minor/distinguish if patient is an emancipated minor.
  • Independent with equipment technology which includes computers, fax machines, printers, label printers, copiers, credit card processors, scanners, etc.
  • Reviews superbill/charge slip for accuracy of diagnostic/procedure coding.
  • Actively contributes to cost containment by monitoring supply utilization, time management, and productivity.
  • Under the guidance of the Practice Manager, assists in maintaining all CLIA, OSHA, HFAP and Corporate Compliance regulations.
  • Removal of sutures/staples.
  • Dressing wounds.
  • Communicating results and answering patient questions under the direction of the Physician.
  • Any other duties as assigned by the Practice Manager.

Requirements

  • High School diploma and/or equivalent required.
  • A successful completion of a competency-based Medical Assistant (MA) training program required.
  • In lieu of a MA program, a minimum of two (2) years direct patient care and/or medical office support experience will be accepted.
  • BLS certification required (within 6 months of hire).
  • Knowledge of medication side effects and how to effectively communicate to patients.
  • Demonstrated knowledge of and ability to practically apply medical terminology, CPT-4 and ICD-10-CM coding.
  • Knowledge of proper 'release of information' standards.
  • Excellent oral communication and interpersonal skills.
  • Working knowledge of Microsoft Office.
  • Knowledge of coordination of benefits and how to properly determine primary status.
  • Knowledge of proper cash receipts handling procedures.
  • Basic computer/typing skills.

Nice-to-haves

  • Ability to properly obtain/perform EKG, Hearing Screening, Tympanometry, TB testing, Waived lab testing, Vision screening, Vital signs, A.E.D use, BLS, PFT, Specimen collections, Patient education, CLIA Waived lab testing.
  • Ability to properly administer medications, including proper dosage, proper site and proper schedule.
  • Ability to remain calm in stressful/difficult situations.
  • Ability to maintain confidential information.
  • Ability to problem solve and prioritize independently, efficiently, and effectively.
  • Ability to work accurately and calmly in multiple fast pace work environments.

Benefits

  • Full time benefited position.
  • Day shift - 80 hours per pay.
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