Clinical Consultant II, Enabling Technologies - San Antonio, TX

Medtronic-posted 10 months ago
$68,000 - $102,000/Yr
Full-time • Mid Level
San Antonio, TX
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At Medtronic, the Clinical Consultant II, Enabling Technologies provides clinical, technical and product knowledge support to existing and potential customers. Builds and maintains solid customer relationships and provides customer training at all levels. Is responsible for key customer reports as required to support Medtronic NeuroSurgery / Navigation/Robotic Assisted Surgery products and services. Must perform all duties within the Quality System and BCS requirements. This is a field based role.

  • Coordinate, support, and collaborate with NRCs and other Enabling Technologies team members for on-site installations with our customers.
  • Represents Medtronic during technology-enabled procedures to provide technical assistance.
  • Maintain system hardware and software to maximize system performance.
  • Installs software and hardware upgrades.
  • Performs system preventative maintenance.
  • Provides telephone clinical support to customers.
  • Uses UNIX/LINUX commands to modify operating files.
  • Fulfills Software and Service Contract obligations.
  • Acts as the primary Medtronic customer liaison for repair and technical support issues.
  • Provides timely information to the district team regarding customer concerns, issues and market opportunities.
  • Provide service to customers per their individual needs.
  • Maintains familiarity with status of calls and issues at customer sites.
  • Reports necessary complaints and partners with Clinical Manager/NRC to ensure full resolution.
  • Files weekly site visit and customer contact reports for service improvement purposes.
  • Educates and trains physicians and hospital personnel on technical matters relating to our technology-enabled procedures.
  • Provides a clinical resource for surgeons, clinicians and others being trained.
  • Updates customers on tips, shortcuts and suggestions, as appropriate.
  • Participates in in-house sponsored customer training at designated sites for both internal and external partners.
  • Provides training and resources for hospital staff to enable them to conduct training for their personnel.
  • Continually train members of the Enabling Technologies Clinical Support team to increase their knowledge of the latest technology-enabled procedures.
  • Work and collaborate with NRCs, Spinal Sales, and NeuroSurgery Reps to identify prospective new users for both Navigation and Robotics.
  • Attend and participate in sales meetings, training programs, conventions, and trade shows as directed.
  • Submit reports and provide information as directed.
  • Cooperate with all personnel on the execution of Company programs.
  • Supports more complex, new image-guided products and applications to physicians and hospital staff.
  • Works as a team member with the Enabling Technologies Region Manager and Clinical Manager to prioritize customer technical support and service expectation goals.
  • Provide input on new product development based on in-field experience.
  • Responsible for documentation at new or existing installations.
  • Adhere to company policies and conduct all business in an ethical manner.
  • High School Diploma or GED with a minimum of 6 years of clinical, medical sales or medical imaging/navigation/robotics experience; or
  • Associate Degree with a minimum of 4 years of clinical, medical sales or medical imaging/navigation/robotics experience; or
  • A Bachelor’s degree with a minimum of 2 years of clinical, medical sales or medical imaging/navigation/robotics experience.
  • RT and/or MRI certification
  • Prior experience with Image Guided Systems
  • Prior experience with MRI Operating room experience
  • Health, Dental and vision insurance
  • Health Savings Account
  • Healthcare Flexible Spending Account
  • Life insurance
  • Long-term disability leave
  • Dependent daycare spending account
  • Tuition assistance/reimbursement
  • Simple Steps (global well-being program)
  • Incentive plans
  • 401(k) plan plus employer contribution and match
  • Short-term disability
  • Paid time off
  • Paid holidays
  • Employee Stock Purchase Plan
  • Employee Assistance Program
  • Non-qualified Retirement Plan Supplement
  • Capital Accumulation Plan
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