Clinical-Front Office/Medical Secretary

Panoramic Health - East Providence, RI

Full-time - Entry Level

East Providence, RI

Ambulatory Health Care Services

About the position

The Front Office Support/Medical Secretary position at Nephrology Associates is essential for providing administrative and clerical support within the healthcare environment. This role involves a variety of tasks aimed at ensuring smooth office operations, including managing communications, scheduling appointments, and maintaining a welcoming atmosphere for patients and visitors.

Responsibilities

• Reporting to management and performing administrative duties.
• Answering telephone calls, as well as screening and forwarding calls.
• Scheduling and confirming appointments, meetings, and events.
• Welcoming and assisting visitors in a friendly and professional manner.
• Handling basic inquiries and sorting mail.
• Copying, scanning, and filing documents.
• Monitoring office supplies and ordering replacements.
• Keeping the reception area tidy and observing professional etiquette.
• Performing other duties and responsibilities as required, assigned, or requested.

Requirements

• High school diploma or GED.
• 2-3 years of experience in a similar role.
• Formal qualification in office administration, secretarial work, or related training.
• Exceptional ability to create a welcoming environment.
• Experience in answering and screening calls, as well as scheduling appointments.
• Ability to observe business etiquette and maintain a professional appearance.
• Experience working with word processing, spreadsheets, and emails, including Microsoft Word, Excel, and Outlook.
• Working knowledge of printers, copiers, scanners, and fax machines.
• Excellent interpersonal and communication skills.
• EMR experience, specifically with Athenahealth.