Cloud DevOps Engineer

About the position

Tyler Technologies Public Safety Division is looking for an experienced Cloud and DevOps Engineer. You will work closely with our development and operations teams to build automation and tools to streamline our customer migrations. Successful candidates will bring cloud expertise, scripting and IaC skills. In return you will make meaningful impact on our core growth strategies, work with AWS Cloud technologies and enjoy a supportive culture.

Responsibilities

• Develop and maintain automation scripts using Python, PowerShell, or other scripting languages.
• Leverage knowledge of data structures (e.g., linked lists, heaps, binary trees) to design efficient algorithms for DevOps tasks.
• Implement and manage AWS infrastructure using tools like Terraform, CloudFormation, or other IaC tools.
• Leverage AWS services such as EC2, VPC, ALB/NLB, Route53, S3, Lambda, Systems Manager, Step Functions, and Image Builder for scalable, repeatable environments.
• Create and maintain CI/CD pipelines (e.g., GitHub Actions) to automate testing, deployment, and rollback processes.
• Understand the nuances of single-tenant SaaS applications, including tenant isolation, customer-specific configurations, and version control.
• Work closely with product and engineering teams to plan deployments, manage upgrades, and ensure consistency across multiple customer instances.
• Design strategies to deploy, test, and rollback changes across thousands of EC2 instances in multiple customer environments.
• Work with teams to ensure minimal downtime and swift recovery from deployment issues.
• Partner with software development teams to identify automation opportunities throughout the software lifecycle for hosted clients.
• Collaborate with cross-functional teams to develop tools and processes that improve deployment reliability and velocity.
• Configure and manage monitoring tools like CloudWatch, Datadog, or similar to ensure uptime, performance, and rapid incident response.
• Perform root-cause analysis on production incidents and implement preventive measures.

Requirements

• 2+ years of professional experience in DevOps, CloudOps, Automation, Software Engineering, or a similar role.
• Familiarity with AWS services including EC2, VPC, ALB/NLB, Route53, S3, Lambda, Systems Manager, Step Functions, and Image Builder.
• Experience working in a single-tenant SaaS environment or a deep understanding of its architectural and operational considerations.
• Proficiency in Python, PowerShell, or other relevant scripting languages.
• Understanding of data structures (e.g., linked lists, heaps, binary trees) and ability to apply them in automation scenarios.
• Demonstrated experience using Terraform, CloudFormation, or other IaC tools to provision and manage cloud infrastructure.
• Familiarity with Git, GitHub Actions, or similar CI/CD platforms.
• Knowledge of best practices for branching, testing, and release management.
• Experience with monitoring and alerting tools like CloudWatch, Datadog, or similar.
• Ability to perform incident investigation and implement long-term fixes.
• Independent and self-motivated, with the ability to work both autonomously and collaboratively.
• Problem-solving mindset with guidance when needed for complex issues.
• Passion for defining best practices, coding standards, and design patterns.
• Eagerness to learn new technologies and share knowledge with peers.
• Bachelor's degree in Computer Science, MIS, or comparable work experience.