Cloud Support Engineer I

About the position

Cloud Support Engineers are responsible for providing technical support for a set of Strategy Products. This person dedicates his/her time to resolving customer issues, contributing to the growth of our Strategy Community, and further growing their Strategy Product Knowledge to provide top-notch service. To succeed in this role this person must be passionate about our technology, thrive in challenging situations, and have a strong desire to help others.

Responsibilities

• Provide support for Strategy's Business Intelligence product suite, Cloud platform, and its underlying technologies
• Develop strong relationships with Strategy customers and partners through daily, high quality interactions during customer project development and production system maintenance
• Find creative and sophisticated solutions to complex or higher priority problems reported while using Strategy's product suite through analytical talent and strong troubleshooting abilities
• Collaborate and communicate effectively with peers, internal application and software development teams
• Prioritize and communicate product defects and enhancements to development teams
• Contribute to the growth of the Strategy Community by creating customer-facing documentation of all technical solutions and product documentation addendums
• Enhance personal and professional growth by participating in Internal Development Programs
• Work in a strong team environment

Requirements

• Bachelor's degree, preferably in a technical field (Engineering, Physics, Mathematics, Computer Science). Targeting May 2025 graduates.
• Knowledge of Python, REST API, Java, SQL, HTML, or XML/XSL technologies
• Windows/Linux system administration knowledge
• Strong customer focus, with the desire to help others and provide high-quality support.
• Strong analytical and troubleshooting skills and experience.
• Strong Time management skills to prioritize workload, multi-task, meet deadlines, and manage competing priorities under pressure.
• Excellent oral and written English communication skills.

Nice-to-haves

• Cloud Certifications (AWS, Azure, Google Cloud)