Cloud Support Engineer

About the position

SZNS Solutions (pronounced "seasons") is a technology advisory company and Google Cloud Partner specializing in web3 and cloud computing domains based in Reston, Virginia. Founded by ex-Googlers with engineers from Google, Amazon, and Capital One, SZNS differentiates itself particularly in data engineering, blockchain, AI, and cloud-native software application development. We’re seeking a driven Cloud Support Engineer who thrives in a fast-paced, collaborative environment to join our growing team. As a Cloud Support Engineer at SZNS Solutions, you’ll be the go-to expert for troubleshooting and resolving issues related to cloud-based platforms, services, and infrastructure. You’ll play a key role in providing excellent customer support, working directly with our clients to diagnose, troubleshoot, and resolve technical issues. You'll also have the opportunity to contribute to the development of internal tools and processes that drive the success of our cloud operations. If you’re passionate about cloud infrastructure, problem-solving, and providing exceptional support to clients, we want to hear from you.

Responsibilities

• Provide support for cloud infrastructure and services (for GCP).
• Troubleshoot and resolve complex technical issues for customers, with a focus on cloud services, networking, and security.
• Collaborate with the engineering team to identify and resolve recurring issues and streamline support processes.
• Maintain and update internal documentation to ensure accurate and up-to-date knowledge sharing.
• Assist with the deployment and configuration of cloud resources for customers.
• Monitor and optimize the performance of cloud infrastructure, ensuring uptime and reliability.
• Work directly with customers to provide timely, effective solutions to cloud-related challenges.

Requirements

• Experience supporting and managing cloud platforms such as AWS, Azure, or Google Cloud.
• Strong understanding of cloud-based services (e.g., compute, networking, storage, security).
• Hands-on experience with cloud infrastructure, virtual machines, containers, and container orchestration (e.g., Docker, Kubernetes).
• Familiarity with cloud automation tools (e.g., Terraform, CloudFormation).
• Ability to troubleshoot cloud network and infrastructure issues with a strong focus on scalability and performance.
• Experience with logging and monitoring tools (e.g., CloudWatch, Datadog, Prometheus).
• Understanding of security best practices in cloud environments, including IAM, encryption, and compliance standards.
• Excellent written and verbal communication skills with a customer-centric approach.
• Strong problem-solving skills and the ability to work under pressure in a fast-paced environment.
• Willingness to grow and continue learning.

Nice-to-haves

• Technical certification in cloud platforms, or a willingness to achieve GCP certification within 1 month of employment.
• Prior experience in a technical support or systems administrator role is preferred.
• Experience with serverless architecture and cloud-native applications.
• Scripting skills (e.g., Python, Bash, PowerShell).
• Familiarity with CI/CD pipelines and DevOps practices.

Benefits

• Competitive salary and benefits package.
• Hybrid work environment (MWF in-person in our Reston office).
• A collaborative and innovative work environment.
• Continuous learning and development opportunities.