Cloud Technical Account Manager , Enterprise Support - Strategic Industries - Media & Entertainment

$118,200 - $204,300/Yr

Amazon - Santa Monica, CA

Full-time - Mid Level

Santa Monica, CA

Sporting Goods, Hobby, Musical Instrument, Book, and Miscellaneous Retailers

About the position

The Cloud Technical Account Manager (TAM) for Enterprise Support at Amazon Web Services (AWS) plays a crucial role in helping customers maximize their use of AWS services. This position is not sales-focused but serves as the primary technical advisor, advocating for customers and ensuring their operational health. The TAM will work closely with various engineering teams to resolve issues and proactively drive customer adoption of AWS technologies, including EC2, S3, DynamoDB, and more. The role requires strong technical acumen and excellent communication skills to engage with senior leadership and understand customer needs.

Responsibilities

• Act as the principal technical advisor and voice of the customer for AWS Enterprise Support customers.
• Work with engineering and service teams to resolve customer support issues.
• Proactively craft and execute strategies to drive customer adoption of AWS services.
• Provide strategic technical guidance and advocacy to customers.
• Maintain operational health of customers' AWS environments.
• Engage with senior leadership to discuss incidents, trade-offs, and risk management.

Requirements

• Bachelor's Degree in Computer Science, Math, or related discipline.
• 2+ years of technical engineering experience or 4+ years of related work experience.
• Experience in Information Technology operations.
• Strong presentation and communication skills.
• Understanding of distributed systems and AWS services.

Nice-to-haves

• Experience in a 24x7 operational services or support environment.
• Familiarity with the AWS Well-Architected Framework.
• Internal enterprise or external customer-facing experience as a technical lead.

Benefits

• Flexible schedule
• Work-life balance
• Mentorship and career growth opportunities
• Diversity and inclusion initiatives