Cloud Technical Account Manager, ES - Strategic Industries

$118,200 - $204,300/Yr

Amazon - Santa Clara, CA

Full-time - Mid Level

Santa Clara, CA

Sporting Goods, Hobby, Musical Instrument, Book, and Miscellaneous Retailers

About the position

The Cloud Technical Account Manager (TAM) at Amazon Web Services (AWS) is responsible for providing strategic technical guidance and support to a diverse range of customers, from startups to Fortune 500 enterprises. This role focuses on driving customer adoption of AWS services, ensuring operational health, and acting as the primary technical advisor. The TAM will engage with senior leadership to discuss incidents, support, and risk management, while fostering strong relationships to understand and address customer needs effectively.

Responsibilities

• Act as the principal technical advisor and 'voice of the customer' for AWS services.
• Craft and execute strategies to drive customer adoption and use of AWS services.
• Provide advocacy and strategic technical guidance to customers.
• Maintain operational health of customers' AWS environments.
• Engage in discussions with senior leadership regarding incidents and support.
• Understand customers' business and operational needs to deliver value from AWS.

Requirements

• Bachelor's Degree in Computer Science, Math, or related discipline.
• 2+ years of technical engineering experience or 4+ years of related work experience.
• Experience in Information Technology operations.
• Understanding of the AWS Well-Architected Framework.
• Professional oral and written communication skills.

Nice-to-haves

• Experience in a 24x7 operational services or support environment.
• Development experience in a distributed systems environment.
• Experience with AWS services and/or other cloud offerings.

Benefits

• Competitive salary ranging from $118,200 to $204,300 per year.
• Comprehensive medical, financial, and other benefits.
• Opportunities for mentorship and career growth.
• Flexible work-life balance policies.