Cloud Technical Account Manager, Strategic Industries

$118,200 - $204,300/Yr

Amazon - Seattle, WA

Full-time - Mid Level

Seattle, WA

Sporting Goods, Hobby, Musical Instrument, Book, and Miscellaneous Retailers

About the position

The Technical Account Manager (TAM) at AWS Enterprise Support serves as a principal technical advisor to customers, helping them maximize the value and service they receive from AWS. This role focuses on driving customer adoption of AWS services, providing strategic technical guidance, and ensuring operational health of customer environments. The TAM will engage with a diverse range of clients, from startups to Fortune 500 companies, and will be instrumental in fostering strong relationships to understand their business needs and technical challenges.

Responsibilities

• Support customers in adopting and using AWS services effectively.
• Provide strategic technical guidance and advocacy for customers.
• Maintain operational health of customers' AWS environments.
• Drive discussions with senior leadership regarding incidents and support management.
• Craft and execute strategies to enhance customer engagement with AWS services.

Requirements

• Bachelor's Degree in Computer Science, Math, or related discipline, and 2+ years of equivalent work experience or 4+ years of related work experience.
• 2+ years of technical engineering experience.
• Experience in Information Technology operations.

Nice-to-haves

• Understanding of the AWS Well-Architected Framework.
• Internal enterprise or external customer-facing experience as a technical lead.
• Professional oral and written communication skills, especially in presenting to executive teams.
• Experience in a distributed systems environment.
• Experience in a 24x7 operational services or support environment.
• Familiarity with AWS services and/or other cloud offerings.

Benefits

• Flexible work hours and arrangements.
• Mentorship and career growth opportunities.
• Diverse and inclusive workplace culture.