Amazon - San Francisco, CA
posted 3 months ago
The Cloud Technical Account Manager (TAM) at Amazon Web Services (AWS) plays a pivotal role in driving customer success by acting as the principal technical advisor for a diverse range of clients, from startups to Fortune 500 enterprises. This position is not a sales role; instead, it focuses on providing strategic technical guidance and advocacy to help customers maximize their use of AWS services. The TAM will work closely with customers to understand their business and operational needs, ensuring that their AWS environments remain operationally healthy and resilient. In this role, the TAM will engage with customers across various industries, including Automotive, Financial Services, Energy, and Big Data, to help them adopt and utilize AWS services effectively. The responsibilities include crafting and executing strategies to drive customer adoption of services such as EC2, S3, DynamoDB, RDS, Lambda, and CloudFront. The TAM will also collaborate with AWS engineers and service teams to resolve customer issues, ensuring that customers receive world-class support. The position requires strong technical acumen and excellent customer-facing skills, enabling the TAM to represent AWS effectively within customer environments. The TAM will be responsible for driving discussions with senior leadership regarding incidents, trade-offs, support, and risk management. This role also involves mentoring and guiding customers in best practices for building solutions on AWS, thereby fostering a culture of innovation and transformation. The TAM will need to travel as required, approximately 10% or more, to meet with customers and support their needs.