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Five Star Food Serviceposted about 2 months ago
Full-time • Entry Level
Hendersonville, TN
Social Assistance
About the position
Five Star Breaktime Solutions is looking for a Customer Success Manager to lead customer engagement, drive retention, and promote growth in our Refreshment Services division. This role is essential for delivering exceptional customer experiences and building long-term client relationships.
Responsibilities
- Build strong relationships with corporate and individual customer contacts.
- Visit client locations to conduct surveys and ensure satisfaction.
- Serve as the key liaison across all business lines (Refreshment Services, Markets, Vending, Dining).
- Work with operations and management to ensure customer needs are met with urgency and professionalism.
- Identify opportunities to expand services and increase sales.
- Conduct location inspections to ensure company standards are upheld.
- Address customer concerns and implement solutions to improve service.
- Keep accurate records of customer interactions and feedback.
- Attend industry events and conferences as needed (travel required).
Requirements
- Bachelor's degree preferred with 2+ years of experience in customer service, sales, or account management.
- Strong communication, negotiation, and problem-solving abilities.
- Proficiency in Excel, Word, PowerPoint, and Outlook.
- Proven ability to meet sales and profit goals.
- Ability to represent our company values with integrity.
- Willingness to travel regionally, including overnight stays as needed.
Benefits
- 10 days of paid vacation.
- Seven paid holidays throughout the year.
- Access to medical, vision, and dental insurance.
- Participation in a 401(k) matching program.
- Car program, cell phone, and laptop.
