Collections & Billing Associate

About the position

New England Dermatology & Laser Center has been providing dermatology care to the greater Springfield community for over 70 years. We're looking for an experienced Collections & Billing Specialist with initiative & conscientious work ethics to join our busy specialty practice. The collections & billing specialist acts as the liaison to patients, providers and the collections agency for collections accounts. Works with patients with overdue balances according to established guidelines. Makes self-pay collection calls and reminder calls for payments due and sends out collections and discharge letters. Initiates bad debt & collection accounts procedures. Performs billing and payment duties for assigned carriers. Processes timely and accurate billing and payment transactions to maintain accounts receivable within acceptable guidelines.

Responsibilities

• Act as the liaison to patients, providers, and the collections agency for collections accounts.
• Work with patients with overdue balances according to established guidelines.
• Make self-pay collection calls and reminder calls for payments due.
• Send out collections and discharge letters.
• Initiate bad debt and collection accounts procedures.
• Perform billing and payment duties for assigned carriers.
• Process timely and accurate billing and payment transactions to maintain accounts receivable within acceptable guidelines.

Requirements

• Medical billing or coding certification or equivalent experience.
• 1-3 years medical office experience, including customer service, insurance, referrals, basic coding knowledge and charge entry required.
• 2 years collections experience and dermatology experience preferred.
• Accuracy, speed, organization & good judgment required.
• Strong interpersonal skills, including tact, diplomacy, persistence and persuasion required.
• Attention to detail required.

Nice-to-haves

• 2 years collections experience and dermatology experience preferred.

Benefits

• 401(k)
• Dental insurance
• Employee assistance program
• Flexible Spending Account
• Free parking
• Individual Coverage Health Reimbursement Arrangement (ICHRA)
• Health Savings Account
• Life insurance
• Paid time off
• Referral program
• Vision insurance