Collections Specialist

OneMain Financial • Evansville, IN

405d

About The Position

The Collections Specialist at OneMain Financial is responsible for contacting delinquent and charged-off customers to arrange repayment or settlement of their account balances, primarily focusing on personal loans. This role requires effective communication and negotiation skills to resolve accounts while maintaining compliance with applicable laws and company policies.

Requirements

• High School diploma or GED minimum.
• Collections / Call Center experience strongly preferred.
• In-depth understanding of collections and negotiation skills.
• Strong negotiation skills to resolve escalated calls.
• High degree of self-management to successfully prioritize workday.
• Excellent communication, persuasion, and problem-solving skills.
• Ability to maintain confidentiality and sensitive information.
• Sales experience is desirable.

Nice To Haves

• Sales experience is desirable.

Responsibilities

• Initiate contact with customers via telephone regarding charge off accounts while arranging repayment and/or settlement of accounts.
• Negotiate with customers to resolve accounts.
• Maintain and notate all appropriate information and documentation regarding customer and account status on the computer system.
• Investigate, research, and track consumer information using online skip tracing tools.
• Work in a goal-oriented environment to meet production indicators.
• Achieve individual and team performance targets and core competencies.
• Maintain compliance with FDCPA (Fair Debt Collection Practices Act) and state regulations.

Benefits

• Employee stock purchase plan
• Health insurance
• Tuition reimbursement
• Paid time off
• 401(k) 4% Match
• 401(k) matching
• Flexible schedule

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Securities, Commodity Contracts, and Other Financial Investments and Related Activities
• Education Level: High school or GED