Thomson Reutersposted 7 days ago
$128,100 - $237,900/Yr
Allentown, PA

About the position

As a Commercial Account Manager, you will be responsible for driving sales growth, managing customer relationships, and ensuring high levels of customer satisfaction and retention for our small and mid-size corporate customers. You will work closely with cross-functional teams to develop and implement effective sales strategies, acquire new customers, and maximize revenue from existing accounts. Must reside in territory area (NY, NJ, Eastern PA).

Responsibilities

  • Develop and execute strategic account plans to achieve sales targets and expand the commercial/SMB customer base
  • Collaborate with account specialists, solution consultants, product specialists, and marketing teams to create effective sales and renewal strategies
  • Act as a customer advocate within the company
  • Meet or exceed established goals, KPIs, and performance metrics
  • Drive new customer acquisition through strategic sales initiatives
  • Identify, pursue, and close new sales opportunities within assigned territory or market segment
  • Upsell and cross-sell to existing customers to maximize revenue
  • Serve as the primary point of contact for customer inquiries and issues
  • Foster strong, long-term relationships with key customers and stakeholders
  • Ensure high levels of customer satisfaction and loyalty
  • Collaborate with the customer success team for smooth onboarding and continued customer success
  • Lead customer meetings and develop presentations for complex sales opportunities
  • Understand customer business needs and challenges
  • Present tailored solutions demonstrating how our products solve specific problems
  • Conduct regular business reviews to ensure alignment with customer goals
  • Work closely with solution consultants to develop tailored solutions
  • Coordinate with professional services for timely implementation
  • Partner with Partnerships & Alliances team for growth and strategic account planning
  • Provide customer feedback to inform product development and marketing strategies

Requirements

  • Strong understanding of AI and software technology products and services
  • Excellent communication, negotiation, and presentation skills
  • Demonstrated ability in solution selling and strategic account planning
  • Experience with CRM systems and sales analytics tools

Nice-to-haves

  • MBA or relevant advanced degree
  • Experience in AI or machine learning industry
  • Proven success in managing enterprise-level accounts
  • Track record of developing and nurturing partner relationships

Benefits

  • Comprehensive benefit plans
  • Flexible vacation and two company-wide Mental Health Days Off
  • Work from another location for up to a total of 8 weeks in a year
  • Headspace app subscription
  • Retirement, savings, tuition reimbursement, and employee incentive programs
  • Resources for mental, physical, and financial wellbeing
  • Globally recognized and award-winning reputation for equality, diversity and inclusion
  • LinkedIn Learning access
  • Internal Talent Marketplace with opportunities to work on projects cross-company
  • Ten employee-driven Business Resource Groups
  • Two paid volunteer days annually
  • Environmental, Social and Governance (ESG) initiatives
  • Market competitive health, dental, vision, disability, and life insurance programs
  • Competitive 401k plan with company match
  • Paid holidays including two company mental health days off
  • Parental leave and sabbatical leave
  • Optional hospital, accident and sickness insurance paid 100% by the employee
  • Flexible Spending and Health Savings Accounts
  • Fitness reimbursement
  • Access to Employee Assistance Program
  • Group Legal Identity Theft Protection benefit paid 100% by employee
  • Access to 529 Plan
  • Commuter benefits
  • Adoption & Surrogacy Assistance
  • Tuition Reimbursement
  • Access to Employee Stock Purchase Plan
Hard Skills
Account Planning
2
Complex Sales
1
Cross-Selling
1
Excel Services
1
Strategy Execution
1
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Soft Skills
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