Commercial and Service Geneal Manager

About the position

The Service General Manager will lead the GE-Client service partnership providing business & program management leadership and delivering a total GE HealthCare solution. This position is responsible for managing the success of the service relationship with HCA in order to achieve the goals and objectives identified by the customer and GE Healthcare. The position provides the client with a single point of contact for GEHC service & operational commitments throughout the partnership term, developing a strategy to ensure client satisfaction, retention, and growth working in close alignment with the Commercial leadership team, regional service leaders/teams & functional centers of excellence within GE HealthCare.

Responsibilities

• Primary customer interface to GEHC for all matters relating to the HCA Service Partnership, and building a long term, strategic alliance with all levels of the Customer to exceed contractual obligations, protect against competitive threats and continue to add value.
• Implement robust processes and formal reporting arrangements in which to track and proactively monitor programmatic & service performance against the agreed plans and agreements between GEHC and the customer i.e. KPI metrics, project and operational risk, cost and program reports, variation process / control, etc.
• Establish both internal and external operational mechanisms to manage long-term project liabilities and profitability to ensure safety, quality, and profitability objectives for the program are met.
• Function as customer advocate to internal management, maintaining cognizance of all program issues. Work closely with other GEHC businesses and account management teams to ensure clear communication throughout the enterprise.
• Represent GE Healthcare in all project related business and contractual discussions with the customer. This also includes ensuring that all appropriate contract documents such as acceptance certificates and variation agreements are completed on a timely basis.
• Organize and support program/technical/operational reviews with customer and generate regular program updates for internal management.
• Take a lead role in driving operational excellence and efficiency opportunities with the Customer & GE HealthCare, and Collaborate with customer to develop and communicate best practices across the enterprise.

Requirements

• Bachelor’s degree
• 10 plus years in Healthcare Customer relationship management, Project/Program Management or Service Leadership experience desired
• Direct Team leadership experience 5 plus years
• Strong communication skills to synthesize complex issues and communicate clearly
• Demonstrated ability to energize, develop, and build rapport at all levels within an organization
• Willingness to travel 50%
• Must have prior GE Healthcare experience.

Nice-to-haves

• Strong analytical skills and business acumen (i.e. knowledge of healthcare service lines, P&L centers, balance sheets, capital & operational planning)
• Experience working in the Healthcare industry including interaction with hospital administration (i.e. account management, relationship-building experience)
• Experience in client-facing role such as consulting, project management, or process improvement (Six Sigma/ LEAN) while serving as advocate for client’s needs
• GE Healthcare Diagnostic Imaging & Clinical Services experience
• Strong oral and written communication skills. Strong interpersonal and leadership skills. Demonstrated ability to analyze and resolve problems. Demonstrated ability to lead programs / projects. Ability to document, plan, market, and execute programs. Established project management skills.

Benefits

• Relocation Assistance Provided
• Professional development
• Challenging careers
• Competitive compensation