Commercial Claim Advocate Technical Specialist (Field)-Texas

Full-time - Mid Level

Austin, TX

About the position

An experienced Commercial Claim Advocate Technical Specialist to work in the field. In this position you will investigate, evaluate, negotiate, and settle serious injury/damage claims involving moderate to large loss exposures in multi-jurisdictions, applying coverage, laws and regulations.

Responsibilities

• Inspects and evaluates damages in person and works with insured and claimant at the scene of the loss.
• Works close and resolves any issues face to face with contractors and/or repair facilities.
• Promptly review new losses and determine initial plan of action in the handling of the claim.
• Analyze coverage as it relates to the facts and allegations of the claim; prepare Reservation of Rights and Declination of Coverage letters, as applicable.
• Identify significant property damage losses and report them timely to upper management, reinsurers, and update each as necessary.
• Promptly evaluate all claims as the investigation develops and establish and adjust reserves as warranted in order to ensure accurate reserving commensurate with claim exposure.
• Review all expense bills for appropriateness, accuracy and adherence to Company billing guidelines within the Company’s e-billing system.
• Recognize, notify, and pursue other culpable parties and seek contribution from such other responsible parties as warranted.
• Work closely with defense counsel in the defense of all litigated claims in accordance with an established litigation plan and legal budget.
• Negotiate claim settlements; attend mediations, settlement conferences and trials.
• Mentor Claim Advocates and/or train staff on key issues.
• Other duties as assigned.

Requirements

• General liability, property, casualty, or auto experience required.
• 5+ years of commercial property claims handling experience.
• Must have a clean and current motor vehicle record report.
• Demonstrates experience or ability to deal with significant/complex coverage matters.
• Excellent written and oral communication skills.
• Exhibit sound negotiation, critical thinking, and problem-solving capabilities.
• Outstanding customer service, attention to detail, and multi-tasking skills.
• Strong computer skills, including the ability to work effectively in a claims management systems and strong knowledge of Microsoft applications (Outlook, Word, Excel).
• Experience with Xactimate estimating software or similar.
• Ability to exercise independent judgment with moderate supervision in handling claims within reserve and settlement authority.
• Ability to travel as warranted (i.e – property inspections, mediations, and settlement conferences).
• Must have a valid adjuster license in designated home state (or willing to obtain one within 60 days after hire) with the ability to obtain additional non-residential adjuster licenses.

Nice-to-haves

• 2+ years experience with complex litigated claims preferred.
• Previous experience with Excess & Surplus Lines (E&S) preferred.
• CPCU or SCLA or CCLA or AEI designation preferred.

Benefits

• Medical, Dental, and Vision coverage.
• 401(k) and company match.
• Generous paid time off (PTO), paid company holidays, paid maternity/paternity leave, and supplemental sick leave.
• Family-like culture.
• Year-round wellness initiatives.
• Company sponsored events.
• Cell phone.
• Company Car.
• Paid Internet.
• Opportunities for professional development with conferences, events, and continued education.