Commercial HVAC Service Account Manager, Southern, California

Full-time - Entry Level

CA

10,001+ employees

About the position

As the Commercial Service Account Manager, you will be responsible for pursuing opportunities for service agreements, quick turn projects to keep our customers operating effectively and pursuing large opportunities that help our customers modernize their equipment. This role is a great fit for you if you excel at building relationships, have outstanding customer service, and love working with cross-functional teams. This is the ideal role for those that are adept at assessing and understanding both the immediate and future needs of customers.

Responsibilities

• Sell the full portfolio of Carrier HVAC Service products and solutions (i.e. service agreements, repairs and modernizations)
• Create and maintain Sales Territory and Account plans where necessary
• Present at customer seminars to develop new and existing customer relationships and opportunities
• Promote Carrier value proposition linking customer objectives to Carrier solutions
• Utilize CRM to manage customer interactions, activities, and opportunity pipeline
• Attract new customers as well as build share value with existing customers
• Seek out and access new service agreement opportunities both with existing customers and new prospect customers
• Respond to repair opportunities
• Establish and build credibility with knowledge of Carrier products/solutions
• Develop and sustain customer relationships
• Articulate the value of Carrier’s offerings and how they map to the customers’ needs
• Detect the Customer’s buying stage and adjust selling accordingly
• Prioritize on best opportunities
• Respond to customer requirements in a timely manner
• Gain the booking/order in a timely manner
• Negotiate service agreement renewals when required
• Build and maintain strong relationships with Residential national accounts, including builders, developers, property management companies, and real estate agencies

Requirements

• High School Diploma / GED required
• Minimum of 2 years of experience in HVAC industry sales or services
• Must be able to lift/carry up to 50 lbs, climb ladders/stairs, be comfortable working on roofs/platforms

Nice-to-haves

• Bachelor's degree in related field preferred
• Extremely comfortable operating in a technical environment utilizing Microsoft based computer software
• Outstanding sales/negotiation skills and goal-oriented with strong time management and organizational skills
• Demonstrated strong written, verbal and presentation skills to effectively develop expectations and relationships with internal and external customers
• Ability to sell directly to end user customer
• Previous experience in selling service agreements
• Demonstrated ability to introduce others to cross sell and upsell within their base of customers
• Ability to work in a highly team-oriented and dynamic environment
• Demonstrated ability to identify opportunities to proactively sell preventative repair / upgrade packages
• Self-motivated and able to manage many simultaneous projects and responsibilities